You can define flow actions that users can run when a case is in a specific stage. By allowing users to choose when additional processing is needed, you can reduce complexity in the life cycle of a case.
In the Explorer panel, click Cases, and then click the case type that you want to open.
On the Life cycle tab, click a stage name.
Click User actions.
Click + Add local action.
In the Local action field, press the Down Arrow key and select the name of a flow action that defines the task to perform.
Local flow actions do not move a case closer to resolution.
Optional: To control when users can perform the action, press the Down Arrow key in the Allowed when field and select the name of a when condition.
Click OK.
Click Save.
At run time, the flow action is available in the header of a case when the case enters the stage.